Ordinary Miracles » Blog Archive » And the answer is…

I'm Kel, a mid- twenties wife and mother. I moved to the US from Canada in 2003 to be with my husband, and became a dual citizen a few years later. In 2006, our first son Eric was born. In 2008, our second son Daniel was born. Born a month early with congenital CMV, Danny was a very sick little boy. He lost his hearing when he was a few weeks old, and we are working to give it back.
- Mar 08 - Born, CMV diagnosed, Newborn hearing screen passed
- Apr 08 - Bacterial infection
- May 08 - Failed ABR
- Aug 08 - First hearing aids
- Sep 08 - CI Recommended
- Oct 08 - MRI and CT scan
- Jan 09 - Bilateral surgery
- Feb 16/09 - Activation!
- Sep 09 - Babbling "g"
- Oct 09 - Babbling "mamama"
- Jan 10 - Babbling "bababa"
- Feb 10 - Receptive language explosion
- Apr 10 - First word! "Uh oh"

Filed Under (Cochlear Implants) by Kel on 11-12-2008

Them: “It says here that you were approved.”

Me: “Yes, but the letter says ‘benefits will be allowed for the proposed cochlear implanT.’” (Emphasis on no s, ie, just one.)

Them: “Well, the request we received was for bilateral. Does the letter say single?”

Me: “No, but it doesn’t say bilateral, and ‘cochlear implant’ is singular, so I wanted to ensure everything was in order.”

Them: “The request we received was for bilateral, so that is what you were approved for.”

Semantics suck!

But bilateral approvals rock!!!!! And that’s all that matters!!!!!!

(For the record, I spoke with 4 different people at UHC, and the first 3 were wonderful, polite, quite helpful, and totally saw why I wanted clarification. One even said she would be calling too! It was just the last guy who wasn’t quite so much, and I get the feeling he typically doesn’t deal directly with customers.)

Just to make it totally clear: Danny’s insurance approval is in hand and we are ready to go bilateral in the new year!

Comments

Vero on 11 December, 2008 at 11:26 am #

Yay! What wonderful news Kel!

Heather on 11 December, 2008 at 11:45 am #

AWESOME!!!!!

Drew's Mom on 11 December, 2008 at 1:47 pm #

Yeah! Congratulations!

We actually had the same issue with our insurance approval letter – the singularity on the approval. We did exactly what you did – call right away! We were actually told that it is b/c bilateral is so new they haven’t updated their systems to reflect that approval yet.

Can’t wait to hear all about your little boys hearing adventures!

Karen on 11 December, 2008 at 4:45 pm #

YAY!!!!!!! GRAMMA IS SO DOIN THE HAPPY DANCE. CONGRATULATIONS KIDDO.FORWARD MOVEMENT IS SUCH A GOOD THING. WE ARE SO HAPPY FOR YOU . KISS THE BABIES FOR US, AND HI TO JOHN TOO. LOVE MOM

Tammy on 11 December, 2008 at 5:53 pm #

This is WONDERFUL news! Danny is going to be hearing before you know it! I’m so excited for you all!

Nat on 11 December, 2008 at 7:23 pm #

Woo hooooo!!!!!!

Hetha on 12 December, 2008 at 12:57 pm #

Congrats to you all! Wonderful news you guys!

Jenna Voss on 15 December, 2008 at 8:43 pm #

Congratulations! I know this is what you have been waiting for. Merry Christmas to Daniel!

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